Refund & Cancellation Policy
Last updated: 15/8/26
This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds work for sessions booked with Manthana Foundation, operated by [LEGAL ENTITY NAME]. It forms part of our Terms & Conditions.
Booking and payment
Sessions are prepaid via UPI to confirm your time slot. Your booking is confirmed only once payment is received.
When you are eligible for a refund
You are eligible for a full refund of a prepaid session if:
- you cancel with at least 2 (two) days’ notice before your scheduled session; or
- the therapist needs to postpone or is unable to conduct the session, and a mutually suitable alternative time cannot be arranged.
When a session is non-refundable
A session is non-refundable if:
- you do not attend (“no-show”) your scheduled time slot; or
- you cancel with less than 1 (one) day’s notice before the session.
Rescheduling
Wherever possible, we are happy to reschedule rather than cancel. If you need to change your appointment, please let us know as early as you can over WhatsApp, and we will do our best to find another suitable slot.
Free first consultation
The initial short consultation is offered free of charge and therefore does not involve any payment or refund.
How to request a refund or cancellation
To cancel, reschedule, or request a refund, message us on WhatsApp at +91-99804 76255 or email manthanafoundation@gmail.com, quoting the name and phone number used for the booking and the date/time of the session.
How refunds are processed
Approved refunds are returned to the original payment method (UPI) within a reasonable time, typically within 7–10 business days, depending on your bank or payment provider.
Changes to this policy
We may update this policy from time to time. The “Last updated” date shows the most recent revision.
Contact us
Manthana Foundation Email: manthanafoundation@gmail.com Phone: +91-99804 76255 Location: Mangalore, Karnataka, India